Terms and Conditions
Effective Date: July 11, 2025
1. Product Description
Unmask Me is a digital software-as-a-service (SaaS) platform that provides one-time, personalized guidance through a private online conversation. This guidance is intended to help users gain insights, direction, or clarity based on the subject they bring to the session. The service is purely digital and is delivered through our web platform upon successful payment. No physical goods or long-term subscriptions are provided.
2. Pricing and Currency
All prices displayed on our website are listed in United States Dollars (USD). We ensure transparent pricing and make it clear to customers what they are purchasing. Currency type is explicitly stated to accommodate international users and to avoid confusion about billing.
3. No Refunds
Due to the digital and instant nature of our product, all purchases are considered final and are non-refundable. Once the conversation begins or guidance is delivered, the service is considered fully rendered. By completing a purchase, users acknowledge and accept this no-refund policy. Please ensure that you understand the nature of the service before purchasing.
4. Fulfillment
Our service is delivered instantly after payment is successfully processed. There is no shipping involved. Access to your private guidance session is granted digitally through our platform. If you encounter any access issues after purchase, please contact our support team promptly so we can assist you.
5. Customer Support
Customer satisfaction is important to us. If you have questions, concerns, or technical issues, please contact us via email at work.surajdusane@gmail.com. We aim to respond to inquiries within 24–48 business hours. Please include any relevant order details to help us assist you more efficiently.
6. Promotions
At this time, Unmask Me does not offer discounts, promotional pricing, or trial versions of our service. If promotional offerings are introduced in the future, terms and eligibility requirements will be clearly stated on the website at the time of the promotion.
7. Legal Compliance
By using our website and services, you agree to comply with all applicable laws and regulations. You may not use our platform for any unlawful or unauthorized purpose, including but not limited to transmitting harmful content, engaging in fraud, or violating the rights of others. We reserve the right to terminate access for any user found violating these terms.
8. Limitation of Liability
Unmask Me and its affiliates will not be held liable for any indirect, incidental, or consequential damages that may result from the use or inability to use our service. Our liability is limited to the fullest extent permitted by law. Users assume full responsibility for how they interpret or act upon any guidance received through our service.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on this page. Continued use of our website or services after changes have been made constitutes your acceptance of the revised terms.
10. Contact
If you have any questions or concerns about these Terms and Conditions, please contact us at work.surajdusane@gmail.com. We are happy to assist you and clarify any part of our policies.